Accessibility Declaration

1. Accessibility Commitment

HeyDottore S.r.l. is committed to ensuring the digital accessibility of its technical doctor–patient communication platform, in compliance with Italian Law No. 4 of January 9, 2004 (Stanca Law) and subsequent amendments, EU Directive 2016/2102, Italian Legislative Decree No. 106/2018, and the European standard EN 301 549.

As a digital health service, we recognize that accessibility is not only a legal obligation but an ethical imperative: every person has the right to access remote healthcare communication services regardless of their abilities.

2. Conformance Status

Partial conformance means that some parts of the content do not fully meet all success criteria. Below we list conformant areas and known non-conformities.

Last assessment update: March 10, 2026

3. Conformant Areas

The following areas meet WCAG 2.1 AA requirements:

• Semantic HTML structure with hierarchical headings (h1-h6) on all pages
• Skip navigation links on main pages
• Dynamic lang attribute on HTML element, updated on language switch
• Descriptive, dynamic page titles for every application route
• Visible focus indicator (focus-visible) for keyboard navigation
• Color contrast conforming to minimum 4.5:1 ratio for text and placeholders
• Alternative text for meaningful images (logos, informative icons)
• Responsive interface adapted down to 320px without loss of functionality
• Content available in Italian and English with accessible language switcher
• Cookie banner keyboard-accessible with appropriate ARIA roles
• Complete ARIA attributes on the "Invite a Doctor" section (roles, states, labels)
• Programmatic label-field associations (for/id) on all registration and login forms (WCAG 1.3.1)
• Error messages associated with fields via aria-describedby with role="alert" (WCAG 3.3.1)
• Toast notifications with aria-live="polite" for automatic screen reader announcements (WCAG 4.1.3)
• No flashing content or uncontrollable animations

4. Known Non-Conformities

Pursuant to Article 3-quater, paragraph 2(b) of Law 4/2004, the following non-accessible content and related reasons are listed:

5. Remediation Plan

HeyDottore commits to resolving the non-conformities listed above according to the following timeline:

6. Accessibility Measures Taken

HeyDottore takes the following measures to ensure and continuously improve accessibility:

• Internal accessibility assessment with automated tools (Lighthouse, axe-core) and manual verification
• Development guidelines including accessibility requirements for each new component
• Testing with assistive technologies (VoiceOver, keyboard navigation) during development
• Continuous monitoring of accessibility reports with commitment to respond within 5 business days
• Quarterly review of conformance status and update of this declaration

7. Technology Compatibility

The platform is designed to be compatible with:

• Modern browsers: Chrome, Firefox, Safari, Edge (latest 2 versions)
• Screen readers: VoiceOver (macOS/iOS), NVDA (Windows), TalkBack (Android)
• Keyboard navigation and alternative input devices
• Mobile devices iOS and Android via web browser
• Browser zoom up to 200% without loss of functionality

8. Known Limitations

Despite our efforts, some areas of the platform may have accessibility limitations due to external factors:

• User-uploaded PDF documents: we cannot guarantee the accessibility of documents uploaded by third parties
• Third-party components: some external integrations (e.g., Stripe payment system, Cloudflare Turnstile widget) have their own accessibility levels
• Messaging: new message notifications may not be automatically announced by all screen readers

9. Feedback and Contact

We welcome feedback regarding the accessibility of our platform. If you encounter accessibility barriers or have suggestions for improvement, contact us:

We commit to responding within 5 business days and resolving reported issues within a reasonable timeframe.

10. Enforcement Procedure

Pursuant to Article 3-quinquies of Law 4/2004, if you are not satisfied with our response to your accessibility report, or if you do not receive a response within 30 days, you can submit a complaint to the Digital Ombudsman at the Agency for Digital Italy (AgID):